GENERAL
Cancellation Policy for Appointments
We know that sometimes you are unable to make your appointment and it's necessary for you to change it. During this time with COVID-19, to safeguard and protect the health and well-being of our clients and staff, we encourage you to please contact us as soon as possible to reschedule any appointments with us if you're feeling unwell. We will work our magic and find the next best available appointment that suits both of us.
Out of consideration for others, we kindly ask that you provide a minimum of 24 hours' notice if you need to change or cancel your appointment. Any cancellations after this time will incur a $100 late cancellation fee. If you have any questions, please don't hesitate to get in touch hello@skindepot.nz
About Us
This website (www.skindepot.nz) is owned and administered by Skin Depot Limited
You can contact us by email hello@skindepot.nz
Our Terms
We provide our Products and Services to you subject to our Terms and Conditions as noted here (“Terms”). Please read these carefully. By using our website, purchasing Products, Services or otherwise engaging with us, you are acknowledging that you have read, understood and agree to be bound by these Terms.
We may amend these Terms at our sole discretion at any time without prior notice to you, and we will update our website as soon as possible. We encourage you to check our Terms each time you visit our website, purchase Products or visit us. Amendments include adding or removing Products and Services, changing Product.
These Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the non-exclusive jurisdiction of the Courts of New Zealand. If at any time we do not enforce any of these Terms or we grant you time or other indulgence, we will not be construed as having waived our rights to later enforce these Terms. Further, if any part or provision of these Terms is deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.
If you have any questions or concerns in relation to the website or Terms please contact us.
Please also review our Privacy Policy and other policies or specific promotions or offers that you find on our website or in store or clinic as these apply in addition to our Terms. If there is any inconsistency between these Terms and the specific terms of a promotion or offer, the specific terms shall apply.
Keeping it Local
We operate our website from New Zealand. The information on our website may not be appropriate or available for use in other jurisdictions. If you choose to access our website from outside New Zealand, you do so at your own risk.
Adverse Reactions
When you purchase Services or Products from us based on our advice to you personally, you can be assured that we have taken care to ensure our recommendations are best suited to your needs and lifestyle. Please ensure that you always follow our advice and any Product directions.
If you purchase Products from us online, please take care to ensure you select Products that are appropriate for your skin. If you are unsure, contact us before you order.
If you experience any adverse reaction to your skin or body, which you believe may be connected to one of our skin services or at home Products, please contact us as soon as possible so that, where appropriate, we can try to assist you to a reasonable extent. Nothing in our Terms will limit or affect your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or contracting out is prohibited by that Act.
Website Use
When you place an order on our website, you are making an offer to buy our Products and/or Services. When you place an order you will be required to provide sufficient details to enable us to fulfil and deliver your order.
Product Information
Our website provides general information about our Products and Services. We reserve the right to change, delete or move any material on the site at any time without notice.
We have made every effort to display the Products featured as accurately as possible. The equipment you use to view our website may impact on the display of our Products. Where advertised Products are shown in photographs we will endeavour to deliver the corresponding item but we do not warrant that the Product we deliver will be identical to what is displayed online.
Pricing
Prices are displayed in New Zealand dollars, inclusive of Goods and Services Tax (GST). We take care to provide accurate pricing but in the event of a pricing error on our website, the inaccurate price will not be honoured and we reserve the right to cancel any orders placed on our online store. Accessories used in photographs are not included in the price.
Promotions & Special Offers
Promotions and Special Offers are subject to availability and are exclusive to Skin Depot clients unless otherwise stated. Discounts are off the regular retail price and not available in conjunction with any other offer. A minimum spend or designated number of Products may be required to qualify for a promotion or offer as outlined in the specific promotion or offer. We reserve the right to run promotions and offers for specific periods or in specific locations as determined by us. We reserve the right to revoke promotions and offers at any time and for any reason without notice. Free gifts cannot be exchanged for cash, resold or returned for refund or replacement unless the Product is faulty. Any decision by us regarding promotions and offers is final. Promotions exclude Gift Cards & Booking Fees.
Availability
Some Products displayed online may not be available in clinic or available to purchase online. Some Products may only be purchased from our website and may not be available in clinic. Some items may require a waiting period for delivery. We reserve the right to limit quantities or limit the number of Products a client can purchase in a single transaction.
Secure Shopping
Skin Depot are committed to providing you with a safe and secure shopping experience. All payments completed via our website are encrypted to protect our clients. Our website is built via the Squarespace platform – you can find out more information about their commitment to your security https://www.squarespace.com/vulnerability-reporting
Terms of Sale
The following specific Terms and Conditions of sale apply to all purchases by you through our website, via phone or in our Clinic. By completing a purchase order you are confirming your agreement to our Terms.
Acceptance of Orders: Dispatch is subject to stock availability and you will be advised if a Product is unavailable. To the maximum extent permitted by law, we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order.
Prices: We will charge you the retail price shown on the website at the time you submit your order, unless there is an error. You may be charged additional delivery fees.
Payment: You may pay online by MasterCard, Visa, Afterpay, Google Pay and Apple Pay. Unfortunately we are unable to accept Skin Depot Gift vouchers online.
Delivery: We currently only supply to New Zealand addresses. Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed. We will not take responsibility for any orders that go missing due to incorrect delivery information. We will endeavour to deliver the Products on the agreed dates but we will not be held liable for late delivery. Delivery to rural addresses may take longer in some areas. Delivery will be deemed to have been made when the Products arrive at the delivery point, or when the Products are available for collection by you. You must notify us within 10 days of the dispatch if you have not received an item.
Cancellations: Please carefully check your order details before completing payment. Once your order is confirmed, we are unable to change or cancel any aspects of your order. We reserve the right to cancel orders or request other methods of payment for orders received.
Returns: Please choose carefully as generally we do not refund any item bought online or in clinic unless it is faulty and/or required by the Consumer Guarantees Act. In some circumstances we do allow you to return item/s purchased from us within 10 days of the purchase (or of receiving the order if made online) by visiting one of our clinics but we require proof of purchase and the item must be in its original condition. The amount to be refunded will be done so in the form of payment made at the time of the original transaction or we will issue you with a credit note valid for 6 months from the date of purchase. If you wish to return an item bought online please write to hello@skindepot.nz. Unfortunately, we cannot accept items returned that are not in their original condition or if you seek to return outside our specified timeframes. Return of items is limited to clients based in New Zealand. If your items arrive damaged please photograph and keep all contents including the packaging or parcel that the items arrived in and contact hello@skindepot.nz.
Gift Vouchers
Our gift vouchers are issued by Skin Depot Limited. These have no value until activated at the time of purchase. Our gift cards can be used for the purchase of Products in clinic, but are not available to use online at www.skindepot.nz. Gift Vouchers may not be returned, redeemed for cash or transferred. Any unused value on a gift voucher expires one year after the date of issue. To use, simply present the Gift Voucher for full or part payment at the time of purchase. The amount of any purchase will be deducted from the voucher. To check your balance and expiry, please visit one of our clinics.
Please take care of your Gift Voucher as if it were cash; it cannot be replaced if lost or stolen. If you purchase a Gift Voucher online and it does not arrive within 10 days after your order is confirmed please promptly contact hello@skindepot.nz.
Gift Vouchers will become void if you do not show up for the booked appointment.
CRM System
To assist you, we require all clients to have a Client Profile held on our CRM System so that we can note the Products that you obtain from us.
The best way to create a Client Profile is with us in clinic but if your first contact with us is via our online shop, a Client Profile will automatically be created in our CRM System.
As a minimum you need to provide your full name, email and phone number in order to contact you about our Products & Services. We rely on you to ensure all information that you supply is true and correct and that you update us promptly whenever your details change.
Limitation of Liability
You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site. We have taken care to ensure the accuracy of information provided on our website, however, errors and omissions may occur.
To the maximum extent permitted by law:
We make no representations or warranties of any kind, express or implied as to the operation of this site or the accuracy of information, content, materials or Products included on this site, except as otherwise provided under applicable New Zealand law.
We exclude all warranties, descriptions, representations or conditions in relation to Products or Services provided by us implied by law, trade, custom or otherwise.
We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website and any other website linked to this website, including that arising from any technical difficulties, network failures, virus or equipment malfunctions, theft or unauthorised access or third party interference with our CRM System or your Client Profile.
We are not liable to you, whether in contract, tort (including negligence) or otherwise for any indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings or loss of opportunity.
You specifically acknowledge and agree that our maximum liability for any damages related to your use of our website or to your dealings with us will be the greater of the amount you paid for the Product or Service or NZ$150.00 except that nothing in these Terms shall limit or exclude our liability for any breach by us of New Zealand law which cannot be excluded by these Terms.
Internet Security & Viruses
The internet may be subject to breaches of security. Skin Depot do not guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. We are not responsible for any resulting damage to any user's computer from any such security breach, or from any virus, bugs, tampering, unauthorised intervention, fraud, error, omission, interruption, deletion, defect, delay in operation or transmission, computer line failure or any other technical or other malfunction. You should also be aware that email submissions over the internet may not be secure, and you should consider this before submitting any information to anyone over the internet. You assume all risk of use of all programs and files on this site, and you release About Face entirely of all responsibility for any consequences of its use.
Third Party Websites
For your convenience we have provided links to third party websites. You access those websites at your own risk. Skin Depot are not responsible for the condition or content of those sites. Skin Depot makes no representation or warranties of any kind as to the operation (including privacy and security) or accuracy of information or content on third party websites.
Intellectual Property
Our website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited.
The design and content of our website is intellectual property which is either owned or licenced by Skin Depot. The various trade marks, Products and corporate identities represented on our website are the property of the individual companies, used by us with their permission, and are not to be reproduced or used without the express consent of its owner.
You may not extract or use parts of the content of our website without our written consent (including by data mining, robots or similar means). You may not create and/or publish your own database that features content on this website (e.g. our prices and Product listings) without our written consent.
Questions
If you have any comments or questions about these Terms please contact us.